Q:  Who is the provider of CLE trainings offered for purchase through NAVRA?

A:  NAVRA is a project of the National Crime Victim Law Institute (NCVLI), and NCVLI is the provider of all CLE programs offered for purchase through this site. For more than a decade, NCVLI has been a leading provider of in-person and technology-assisted distance trainings on Crime Victim Law, including victims’ rights enforcement in criminal cases and other topics of interest to criminal and civil practitioners throughout the country. All CLE programs are taught by experienced NCVLI or outside legal experts.

Q:  Do I have to be a NAVRA member to register for a Live CLE Training?  

A:  No.  At this time, you do not have to be a NAVRA member to register for a live CLE training; the general public is welcome to register. Registration for Live CLE Trainings is handled through third-party vendor Constant Contacts, and payment is made through third-party vendor Paypal. Once payment has been verified, you will have access to the live training on the date and time it is advertised.  

Join NAVRA as Enhanced Member and receive a 33% discount on all online trainings offered through NAVRA. Read more about membership benefits here.

Q:  Do I have to be a NAVRA member to view an On Demand CLE Training?  

A:  Yes. You have to be a member to access the On Demand Trainings store; membership allows us to keep a purchased CLE program in your account for convenient viewing over a 90-day period.  

Basic Membership is free.  Enhanced Membership offers a 33% discount on all trainings available through NAVRA. Read about membership benefits here.

Q:  I am an Enhanced Member.  How do I receive my 33% discount for an On Demand CLE Training? 

A:  Enter the word "NAVRA" (without quotes) in the coupon area during the store checkout process.


MCLE Credits

Q:  In which jurisdictions are the trainings approved for mandatory CLE (MCLE) credits for attorneys?

A:  The description for each training program will indicate the state(s) (1) in which the program has received accreditation or (2) in which an application for accreditation has been submitted and approval is pending.  NCVLI is an approved Multiple Activity Provider of MCLE programs for the State Bar of California; as such, NCVLI's programs are eligible for California MCLE credit without submtting separate applications for each program.  NCVLI's provider number is 16321, and the Multiple Activity Provider status is approved through December 31, 2017.

Q:  If I watch a recorded training in which MCLE accreditation for my state is pending, how will I know when accreditation has been secured?

A:  We will notify you of any updates through the email address you provide on your registration form. We will also timely update the program description for each training program that remains available for purchase through this site.

Q:  If I am licensed in a state for which MCLE accreditation has not been sought, may I still receive MCLE credit?

A:  Most states allow attorneys to obtain MCLE credit for programs that have received MCLE accreditation in another state. Each jurisdiction has its own rules; it is your responsibility to review your state’s MCLE rules to determine if you may receive credit for any particular training. 

Q.  How do I obtain my certificate of attendance? 

A.  It depends.  

  • If you participate in a live webinar broadcast, a certificate of attendance typically will be available for download at the end of the program.  To comply with certain state bar requirements, we may also email you the certificate afterwards.
  • If you watch a previously recorded webinar, you'll need to write down the verification codes that will appear on the screen during the program.  After you complete the program, send us the verification codes along with your request for a certificate of attendance.  Many state's accreditation rules require providers to use codes or similar tools to verify an attorney's participation in a non-live CLE activity.  

Q.  How do I obtain the materials for the training? 

A.  For Live CLE Trainings, presentation materials will be emailed to all registered attendees prior to the training for review.  For On Demand CLE Trainings, a link to download the presentation materials will appear next to the video on the training page.


Troubleshooting & Refunds

Q:  Who do I contact if I’m experiencing technical difficulties with my online CLE purchase?

A:  We use Adobe Connect platform for our webinars.  During live trainings, you may reach us through the Adobe Connect chat box.  During all other times, run the Adobe Connect Diagnostic Tool to troubleshoot common connection issues or contact us.

Q.  What is your refund policy? 

A.  As stated in our Terms & Conditions, refunds for paid trainings will be issued only in the following circumstances:

   (a) Live sessions --

  • Cancellation before the training broadcast: You will receive a full refund minus a small administrative fee of $5 if you contact us and cancel at least one hour before the training begins.
  • Training no-shows:  If you register for a training, but you were unable to attend and failed to notify NAVRA at least one hour before the training began, you will receive a link to the recording after the training for viewing. A refund will not be offered in this scenario.

   (b) Archived Videos and Recordings (non-live content) --

  • Technical difficulties: If you purchase archived content and cannot access the content, a refund may be offered after you contact us and a technical resolution cannot be found in a reasonable period of time. If a refund is offered, you will lose access to unviewable content after the refund is issued.

Other refunds may be offered at the sole discretion of NAVRA and may result in the issuance of store credit for future CLE or membership purchases instead of a refund.

If you have any other questions, please contact us.

 

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